List of ESI Dispensary in Delhi 2026: Hospitals, Eligibility, Helpline

If you work in a Delhi factory, shop, office or other covered establishment and your wages are within the ESI limit, you and your family are entitled to medical care through the Employees’ State Insurance (ESI) scheme. This care is given at ESI dispensaries and ESIC hospitals across the city. This guide explains who qualifies, how to find your nearest ESI dispensary, how the Pehchan card works, how to change your dispensary and which ESIC hospitals in Delhi you can be referred to. Every figure below comes from ESIC, the Labour Ministry or the Press Information Bureau (PIB).

Who is covered by ESI in Delhi?

The ESI Act applies to factories and establishments that employ 10 or more people. The Labour Ministry’s 2025 year-end review says the Code on Social Security, 2020 has extended ESIC coverage across the country. It also allows establishments with fewer than 10 employees to join voluntarily, and makes coverage compulsory in hazardous industries even if there is only one worker.

Whether you qualify as an employee depends on your monthly wages. In a written reply to the Lok Sabha in July 2025, the Labour Minister confirmed that the wage ceiling has been Rs 21,000 a month since 1 January 2017. For persons with disability, the ceiling is Rs 25,000. In September 2026 the government raised the EPF (provident fund) wage ceiling to Rs 25,000. That change applies to EPF only, not ESI. Check esic.gov.in for any later change to the ESI ceiling.

Item	Current figure	Official source
Wage ceiling for coverage	Rs 21,000 per month (Rs 25,000 for persons with disability)	PIB, Lok Sabha reply, 28 July 2025
Employee contribution	0.75% of wages	PIB, effective 1 July 2019
Employer contribution	3.25% of wages	PIB, effective 1 July 2019
Establishment threshold	10 or more employees	ESIC employer guide; PIB 2025
Toll-free helpline	1800-11-2526	ESIC contact page; PIB 2018

How do you register and get the Pehchan card?

Workers do not register with ESIC on their own. Your employer registers you online on the ESIC portal using the establishment’s ESIC code. The steps:

1. Your employer registers you on the ESIC portal as soon as you join, with your personal details and your family members’ details. This generates your insurance number (IP number).
2. During registration you name the ESI dispensary where you want treatment. Choose one close to your home.
3. Until your card is ready, your employer can print a Temporary Identification Certificate (TIC) for you, so you can start using ESI benefits straight away.
4. Complete photo and biometric enrolment if asked. ESIC began photo capture of insured persons and beneficiaries in 2025 to verify identity.
5. Download your Pehchan card. ESIC’s revamped Pehchan card carries a QR code and photographs of you and your family members. It can be downloaded from the Employer Portal or the Insured Person (IP) Portal.

Keep your family details up to date. ESIC’s employee guide asks insured persons to add or remove family members in their declaration after a birth, marriage or death. Employers can make these changes on the portal.

How to find your nearest ESI dispensary in Delhi

ESIC’s Directorate (Medical) Delhi runs the dispensaries and ESIC hospitals in the capital. Its website, dmd.esic.gov.in, lists ESIC dispensaries and Dispensary-cum-Branch Offices (DCBOs) along with their addresses. Check that list for current details, because addresses do change. ESIC has, for example, issued a circular on a new address for its Mayur Vihar dispensary. To find your dispensary:

1. Look up the dispensary recorded at your registration. Your employer can see it on the ESIC portal.
2. If you have not been allotted one yet, open the Dispensaries list on dmd.esic.gov.in and pick the one nearest your home.
3. Call the toll-free helpline 1800-11-2526 to confirm the address and timings.

How does dispensary allotment and change work?

Your dispensary is fixed when your employer registers you, based on the dispensary you choose. It is where you go for routine consultations and medicines. If you move to another part of Delhi, you can change it:

1. Tell your employer your new address and the dispensary you want.
2. The employer updates it on the ESIC web portal. ESIC’s employer guide says the employer may change the dispensary from the drop-down list there when there is a valid reason.
3. Download an updated card or certificate from the portal and check that it shows the new dispensary.
4. If you have trouble, contact your ESIC branch office or call 1800-11-2526.

In an emergency you do not need to go to your own dispensary. ESIC’s employee guide says an insured person can visit any ESI dispensary or hospital in an emergency.

Which ESIC hospitals are there in Delhi?

In the Lok Sabha in July 2025, the Labour Ministry said Delhi has four ESI hospitals, all run directly by ESIC. The Directorate (Medical) Delhi website lists them as follows:

Hospital	Address (as listed by ESIC)	Phone
ESIC Hospital, Basaidarapur	Basaidarapur, Ring Road, New Delhi-110015	011-25100664
ESIC Hospital, Jhilmil	Jhilmil, Shahadara, Delhi – 110032	011-22151329
ESIC Hospital, Okhla	Ma Anand mai Marg, Phase-I, Okhla Industrial Area, New Delhi-110021	011-26814161
ESIC Model Hospital, Rohini	Sector-15, Rohini, New Delhi-110085	011-27861033

Source: ESIC Directorate (Medical) Delhi, hospital list. The Directorate (Medical) Delhi office is in the Admin Block of the ESI Hospital Complex, Basaidarapur (011-20850050). In May 2026, ESIC launched a free annual health check-up programme for insured persons above 40 years of age, with the national launch held at ESIC Hospital Basaidarapur. Ask at your dispensary or hospital how to book a check-up.

How does the ESI referral process work?

Except in emergencies, ESI treatment works as a referral chain. You start at your dispensary and are sent further only when you need to be:

1. Visit your allotted dispensary first with your Pehchan card or OPD slip.
2. If you need a specialist, tests or admission, the dispensary doctor refers you to an ESIC hospital such as Basaidarapur, Jhilmil, Okhla or Rohini.
3. If the ESIC hospital cannot provide a super-speciality service, it may refer you to a tie-up hospital. ESIC says cashless super-speciality treatment is given only to beneficiaries who are properly referred.

A PIB release from 2021 explains one exception. Beneficiaries who have no ESIC hospital, dispensary or Insured Medical Practitioner within 10 km of home can get cashless OPD care at an ESIC-empanelled hospital without a referral, by showing their e-Pehchan card or health passbook along with Aadhaar or another government ID.

Helpline, IP portal and mobile services

• Toll-free helpline: 1800-11-2526, run from ESIC headquarters. It answers queries and registers complaints, and complaints that need follow-up get a ticket number.
• Email: grievances can be sent to pg-hqrs@esic.nic.in, and IT or portal issues for employers and insured persons to itcare@esic.nic.in.
• IP Portal: insured persons can download the Pehchan card here, and employers can do the same through the Employer Portal.
• UMANG: PIB reported in 2018 that ESIC’s mobile service ‘Chinta Se Mukti’ would be hosted on the government’s UMANG platform. Search for ESIC in the UMANG app to see which services are currently available.
• ESIC headquarters: Panchdeep Bhawan, CIG Marg, New Delhi-110002 (EPABX 011-23604700).

Frequently Asked Questions

Who is eligible for ESI treatment in Delhi?

Employees of factories and establishments covered by the ESI Act are eligible if their wages are up to Rs 21,000 a month, or Rs 25,000 for persons with disability. This was the limit confirmed by the Labour Ministry in July 2025. Their dependent family members, as declared at registration, are also covered.

How much is deducted from my salary for ESI?

The employee contribution is 0.75% of wages and the employer pays 3.25%, a total of 4%. These rates have applied since 1 July 2019. The employer deducts your share from your wages and deposits both shares with ESIC.

Can I go to any ESI dispensary in Delhi?

For routine treatment you should visit the dispensary allotted to you at registration. In an emergency you can go to any ESI dispensary or hospital. Always carry your Pehchan card or computer-generated OPD slip.

How do I change my ESI dispensary after moving house?

Ask your employer to update it. ESIC’s employer guide says the employer can change the dispensary from the drop-down list on the ESIC web portal when there is a valid reason, such as a change of address. If your employer cannot help, contact your ESIC branch office or the toll-free helpline 1800-11-2526.

Do I need a referral to get treated at an ESIC hospital in Delhi?

Yes, except in emergencies. ESIC asks insured persons to follow the referral process, starting at their dispensary. Cashless super-speciality treatment at tie-up hospitals is given only to beneficiaries who have been properly referred.

What is the ESIC toll-free helpline number?

The ESIC toll-free helpline is 1800-11-2526. It runs from ESIC headquarters in New Delhi and handles queries and complaints. If an issue needs more time, you get a ticket number and it is passed on to ESIC’s grievance portal.

Sources

• ESIC Directorate (Medical) Delhi: ESIC hospitals in Delhi
• PIB (28 July 2025): ESI hospitals and wage ceiling, Lok Sabha reply
• PIB: Government reduces the rate of ESI contribution from 6.5% to 4%
• PIB (2018): IVR help desk on ESIC toll-free number
• ESIC contact page: toll-free helpline and email addresses
• PIB (2021): care at ESIC-empanelled hospitals where no ESI facility is within 10 km
• PIB (2026): free annual health check-up for insured persons above 40
• PIB: Ministry of Labour and Employment Year End Review 2025
• Ministry of Labour and Employment Annual Report 2025-26 (PDF)
• ESIC: A Guide for Employers (PDF)
• ESIC: A Guide for Employees (PDF)

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