Cooking Gas Agency in Delhi 2026: LPG Connection, Booking & Helplines

Whether you have just moved into a flat in Dwarka or are finally getting your own connection after years of sharing one in Laxmi Nagar, sorting out cooking gas is one of the first jobs in a new Delhi home. Delhi is served by the three public sector LPG companies: Indane from Indian Oil (IOCL), HP Gas from Hindustan Petroleum (HPCL) and Bharatgas from Bharat Petroleum (BPCL). This guide explains how to find an authorised distributor near you and how to get a new connection, book refills, transfer a connection, complete KYC and receive any subsidy, using only official channels.

How do I find a cooking gas agency near me in Delhi?

Every LPG connection is linked to one authorised distributor (the “gas agency”) that serves your area. You cannot simply pick any agency across the city for a new connection: IndianOil’s citizen charter says you must live within the distributor’s operating area. The safest way to find the right one is through the company’s own tools rather than random listings online.

• Indane: use the official Indane distributor locator on locator.iocl.com, or the Indane customer portal at cx.indianoil.in, which shows distributors serving your locality.
• HP Gas: register on the official myhpgas.in portal, where you choose a distributor that serves your address.
• Bharatgas: use the official my.ebharatgas.com portal, which lists distributors when you apply for a connection.

Be wary of phone numbers for “gas agencies” that appear on unofficial websites or social media. Book and pay only through the company’s official numbers, apps and portals, or directly at the distributor’s showroom.

Indane vs HP Gas vs Bharatgas: booking options compared

All three companies sell domestic LPG under the same government pricing rules, and you can book a refill in several ways from your registered mobile number. The numbers below are taken from the official Ujjwala portal and the companies’ own pages.

Company	IVRS / SMS booking	Missed call	WhatsApp	Official portal / app
Indane (IOCL)	7718955555	8454955555	7588888824	cx.indianoil.in; IndianOil ONE app
HP Gas (HPCL)	State IVRS number (see myhpgas.in)	9493602222	9222201122 (send “Book”)	myhpgas.in; HP PAY app
Bharatgas (BPCL)	7715012345 or 7718012345	7710955555	1800224344	my.ebharatgas.com

Common helplines for all three companies: 1906 for LPG leak emergencies (24×7), and 1800-2333-555 or 14428 for general queries and complaints. For Ujjwala queries and application status, call 14438.

How do I get a new LPG connection in Delhi?

You can apply online through the company portal or in person at a distributor. The basic eligibility is simple: you must be over 18, live in the distributor’s area, and no one in your household should already hold an LPG connection from any public sector company. If your area has piped natural gas (PNG), check with the distributor first, because IndianOil’s rules do not allow a household to keep taking LPG refills after getting a PNG connection.

1. Choose the company and a distributor that serves your address, using the official portal or locator.
2. Register online (cx.indianoil.in, myhpgas.in or my.ebharatgas.com) or visit the distributor’s showroom.
3. Fill in the KYC form and submit proof of identity and proof of address. Aadhaar is commonly used; HPCL also accepts documents such as PAN, voter ID, driving licence, passport, bank passbook or a registered rent/leave and licence agreement.
4. Complete Aadhaar-based e-KYC if asked, and pay the cylinder and regulator security deposit plus the first refill as shown by the distributor or portal.
5. Arrange a BIS/ISI-marked hotplate and a Suraksha LPG hose. A stove bought elsewhere may need inspection by the distributor.
6. Collect your Subscription Voucher (SV) and consumer card. Keep the SV safe, because you need it for transfers and deposit refunds.

IndianOil’s charter says registration is immediate subject to KYC checks, and installation should happen within seven working days. Current deposit and service charges are published on each company’s portal, so check there rather than relying on figures quoted by third parties.

How do I book an LPG refill and what happens at delivery?

Once your mobile number is registered with the distributor, booking takes a minute.

1. Call the IVRS number, give a missed call, or send a WhatsApp message from your registered mobile, or book in the official app or portal.
2. Note the booking number and pay online if you prefer, or pay on delivery.
3. At delivery, share the delivery OTP sent to your registered mobile with the delivery person.
4. Check the cylinder seal and weight, and ask for the cash memo. You should not pay more than the amount on the cash memo.

A new refill can be booked only when no earlier order is pending. IndianOil targets delivery within seven working days, subject to stock availability, and the price charged is the retail selling price on the delivery date, which already includes home delivery.

How do I transfer my LPG connection?

The process depends on whether you are moving within Delhi or leaving the city.

• Same area, same distributor: ask the distributor to update your registered address.
• Within Delhi, different distributor: the current distributor issues a transfer document (a Transfer Termination Voucher at Indane, or an e-CTA code at HP Gas). You take it to the new distributor and keep your cylinder and regulator.
• Moving out of Delhi: surrender the cylinder and regulator, get a Termination Voucher and your deposit refund, then use the voucher to restart service in the new city.
• Online: IndianOil offers connection portability through its portal and app.

Carry your Subscription Voucher and ID when you visit. A name change, for example after the death of the connection holder, is also handled by the distributor with supporting documents.

How do KYC, PAHAL (DBTL) subsidy and Ujjwala work?

Domestic LPG is sold at market price under the PAHAL (DBTL) scheme, in force since 1 January 2015. Any subsidy the government decides to give is transferred directly into the bank account of eligible, cash-transfer-compliant consumers after each purchase. To stay compliant, keep your Aadhaar linked to both your LPG connection and your bank account.

Biometric Aadhaar e-KYC is free. IndianOil customers can complete it when a cylinder is delivered, at the distributor’s showroom, or in the IndianOil ONE app.

Pradhan Mantri Ujjwala Yojana (PMUY) provides deposit-free connections to adult women from poor households where no one has an LPG connection. Government assistance covers the cylinder deposit, regulator, hose, consumer card and installation, and the oil companies give the first refill and a hotplate free. Applicants need a KYC form, Aadhaar, a ration card or other state document showing family members, bank details and a deprivation declaration. Migrants in Delhi can submit a self-declaration instead of address and family documents. You can apply at any distributor or online through pmuy.gov.in.

What safety rules should every LPG user in Delhi follow?

• Keep the cylinder upright, in a ventilated place, and turn off the regulator when not cooking.
• Replace the Suraksha hose every five years, or sooner if it looks cracked or worn.
• Get your installation inspected by an authorised mechanic every five years, as IndianOil advises.
• In case of a leak, do not touch electrical switches, open windows and call 1906 immediately.

Frequently Asked Questions

Can I change my LPG distributor in Delhi without moving house?

Yes. IndianOil’s citizen charter describes refill portability, where you can choose the delivering distributor at the time of booking, with distributor ratings shown. For a permanent change within the same city, the current distributor issues a transfer document and your connection moves to the new distributor without surrendering the cylinder.

What should I do if I smell gas in my kitchen?

Turn off the regulator, do not switch any electrical switches on or off, avoid any flame, open doors and windows, and move people outside. Then call the LPG emergency helpline 1906, which works 24×7 for all three companies. IndianOil says its distributors try to attend leak complaints within four hours, free of charge.

Is e-KYC compulsory for LPG customers?

Biometric Aadhaar e-KYC is mandatory for Ujjwala connections, and IndianOil offers it free to all customers at delivery, at the distributor showroom or through the IndianOil ONE app. Completing it keeps your connection records up to date and avoids problems with bookings or subsidy. Ask your distributor if your KYC is pending.

Why is my LPG subsidy not coming to my bank account?

Subsidy under PAHAL (DBTL) is only credited to eligible consumers whose connection is cash-transfer compliant. The Ujjwala FAQ advises checking that Aadhaar is seeded to your bank account and that NPCI shows it as enabled for DBT; your bank can help with seeding. If that is fine, raise a complaint on the 1800-2333-555 or 14428 helpline.

Can tenants and migrants from other states get an LPG connection in Delhi?

Yes. You need proof of identity and proof of your Delhi address, such as a registered rent agreement or another accepted address document, and your household must not already hold an LPG connection. For Ujjwala, migrant applicants can give a self-declaration (Annexure I) in place of proof of address and the family composition document.

How long does a new LPG connection take?

IndianOil’s citizen charter says registration is immediate, subject to KYC verification and de-duplication, and the connection is released or installed within seven working days. Refill delivery is also targeted within seven working days of booking, subject to stock availability.

Sources

• Pradhan Mantri Ujjwala Yojana (PMUY) official portal
• PMUY frequently asked questions
• PMUY: apply for a new Ujjwala 2.0 connection
• IndianOil Citizen Charter on LPG
• IndianOil help page
• Indane customer portal
• HPCL FAQs (HP Gas)
• myHPGas portal
• Bharatgas customer portal

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